Privacy Policy

Updated: 28 September 2026 | Effective: 28 September 2026

森索姆品牌管理(浙江)有限公司 (Sensonum Brand Management (Zhejiang) Co., Ltd., referred to as 'we') operates the Sensonum China website at www.sensonum.cn. We respect your personal information rights. This policy explains how we process personal information when you browse the website or submit an inquiry through the Contact page, and how you can exercise your rights.

1. Information we process and its purposes

When you submit a dealer or business partnership inquiry, we collect the inquiry type you select, your name, contact phone number and city. You may optionally provide a company or store name and a message. We use this information only to identify and handle the inquiry, contact you, and provide dealer or partnership information. We may be unable to respond without required information; optional information does not affect submission.

To maintain website operation and security, the server may record technical logs such as access time, requested pages, IP address, browser and device information, and access status. The website may use cookies necessary for basic functions and security. You can manage cookies through your browser, although disabling necessary functions may affect use. We currently do not use third-party advertising tracking or analytics tools and do not make decisions with significant effects on you solely through automated decision-making.

We process inquiry information on the basis of the consent you give when submitting it. Activities such as maintaining website security and meeting statutory obligations rely on other lawful bases under applicable law. Please do not include identity documents, financial accounts, health information or other sensitive personal information unrelated to your inquiry.

2. Retention and protection

Inquiry information is retained for the period needed to handle the inquiry. Afterward, we retain it only for the shortest period necessary to resolve related disputes or fulfill statutory obligations, then delete or anonymize it, unless laws or administrative regulations provide otherwise. Technical logs are kept for the shortest period needed for website security maintenance. We use reasonable measures including access controls, transmission protection and backups to prevent unauthorized access, disclosure, alteration or loss.

3. Entrusted processing, disclosure and cross-border transfers

We may entrust hosting, maintenance and similar service providers to process information as necessary, requiring them to follow our instructions and applicable law and to take protective measures. We do not provide your personal information to other independent entities unless required by law, separately consented to by you, or otherwise permitted by applicable law. We do not sell your personal information. Inquiry information is currently not provided to overseas teams or organizations. If a cross-border transfer becomes necessary, we will provide separate notice and complete the applicable legal procedures.

4. Your rights

You may request access to, copies of, corrections or additions to, or deletion of your personal information under applicable law. You may withdraw consent-based processing or ask us to explain this policy. Withdrawal does not affect processing based on consent before withdrawal. We may verify the requester's identity to protect your information. Except where the law permits us not to respond, we will reply within a reasonable period.

5. Minors

This website is primarily intended for adults. Minors should use it or submit inquiries under a guardian's guidance. We do not knowingly collect personal information from children under fourteen. Please contact us if such information has been collected inadvertently.

6. Updates and contact

If there are material changes to processing purposes, methods, information categories or recipients, we will publish an updated policy and obtain renewed consent where required by law. You may use the Contact page to submit a privacy request, or call 18626873317 during service hours, Monday–Sunday 09:30–18:30. State that your inquiry is a 'personal information request'. You do not need to send additional sensitive information in your initial contact.